Privacy Policy

Who we are

Bully Windows ("we", "us") is a windows, doors and conservatory installer based at 41 Ponteneddvaughan Road, Glynneath, Neath Port Talbot, SA11 5NS. For any privacy query, contact us at bullywindows@gmail.com or 07305 987326.

What we collect

• Enquiry details you give us — your name, email, phone number, area and the message you send through our contact form.
• Technical data — with your consent, anonymised usage analytics (see our Cookie Policy).

How we use it

We use your information to:

• respond to your enquiry and prepare a quote;
• arrange surveys, installations and aftercare;
• improve our website where you've allowed analytics cookies.

Our lawful bases are your consent (when you contact us or accept cookies) and our legitimate interests in responding to enquiries and running our business.

Sharing your data

We don't sell your data. We only share it with trusted providers that help us operate — for example our email delivery provider (Resend) and hosting platform (Vercel) — and only as needed to provide our service.

How long we keep it

We keep enquiry information for as long as needed to deal with your request and for a reasonable period afterwards for our records, then delete it securely.

Your rights

Under UK GDPR you can ask to access, correct, delete or restrict the use of your data, object to processing, or withdraw consent at any time. Contact us using the details above. You can also complain to the Information Commissioner's Office (ICO) at ico.org.uk.

Changes

We may update this policy from time to time. Any changes will appear on this page with a revised "last updated" date.